Alex Granlund joins SpaRetailer Podcast host Megan Kendrick to discuss the hidden challenges of new hot tub startups and why a smooth setup is critical to long-term customer satisfaction. From factory wet-testing residue and purging plumbing lines to balancing source water and avoiding common startup mistakes, Alex shares practical guidance for dealers and hot tub owners alike. He also highlights ways dealers can support customer success through programs like FROG^® VIP, helping maximize satisfaction and reduce buyer’s remorse.