Spa School 101 - Spa Warranties

 

Just like with any big purchase, you’ll want to review your spa's warranty. The more you know about your equipment and how the spa operates, the better prepared you’ll be to deterine which things are simple quick fixes and when a problem calls for warranty coverage. In any case, make sure the spa has a warranty period and find out what is covered, what is not covered and what type of things void the warranty.

You’ll want to look for the basics as well as any disclaimers. Find out if the warranty covers parts and labor, how long it is covered, and what exactly is covered. Things that should be looked for include coverage on spa shell/structure, equipment, electronics, heating element, cabinet, and accessories. Look for any inclusions that may require you to use certain chemicals or certain brands of chemicals.


Spa Structure or Spa Shell Warranty
This is basically the foundation for which your whole spa is built from, so make sure the warranty covers any construction or manufacturing defects for if this fails, it will be the most detrimental and the most expensive item to repair.

If your spa has a shell, find out if the warranty covers both the structure itself as well as the surface for cosmetic purposes, such as discoloration, blistering, cracking, etc.

Equipment Warranty
All the parts and plumbing should be covered under warranty. Find out what kind of parts and repair service the dealer has available in case you do run into problems. If the dealer does not carry parts it can be a hassle, time consuming and expensive. Sometimes accessories or certain parts on the spa are not made by the same company that built the spa. Items that are not covered by the spa manufacturer may be covered by the part manufacturer, so be sure to check for warranties on all items by all manufacturers.

Electronics Warranty
The spa controls are usually electronic, which can be susceptible to problems from water, moisture, power surges and the like, so check out what’s covered and not covered. Determine if weather-related disasters are covered as well as natural wear and tear.

Heating Element Warranty
Over a period of time this item is worn down by the chemicals in your spa. Keeping your water properly balanced, especially the pH, and using lower levels of chemicals, which can be achieved by using alternative sanitizers, such as minerals found in Spa Frog products, will help make the water less corrosive and easier on the equipment.

Cabinet
This is the enclosure that stores all of the spa equipment and plumbing on portable spas. If your spa is located outside this area may be subjected to outdoor elements, which will increase the wear and tear on the product. Check the warranty to see what is covered.

Accessories
Look over the warranty to see what or who covers the spa’s accessories, such as stereo, television, sanitizing unit, etc. Sometimes the spa manufacturer covers these items, or perhaps some features are made by another manufacturer that may have additional coverage on that particular item.

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