Frequently Asked Questions
Troubleshooting
for Pools
 
Troubleshooting
for Spas

 

 

 

 

We have assembled some of our most frequently asked questions into five topic areas listed below. Simply click on a topic or question to open and close it. If you still have unanswered questions you can contact the Customer Service department or submit an online Troubleshooting Assistance form (choose pool or spa).

Purchasing Our Products

Where can I buy King products?

King Technology products can be purchased from local pool dealers in your area. Over the past 20 years, we have built a strong nation-wide network of pool dealers that carry our products and can service your needs. They are the professionals in your area! Please see Locate a Dealer for the dealer closest to you.

Can I purchase products directly from you?

Not at this time. King Technology products can be purchased from local pool dealers in your area. Over the past 20 years, we have built a strong nation-wide network of pool dealers that carry our products and can service your needs. They are the professionals in your area! Please see Locate a Dealer for the dealer closest to you.

How do I locate a dealer?

  • Enter your zip code on our Locate A Dealer page for a listing of dealers in your area and the products they carry.
  • If you're a resident of Alaska, Hawaii, or a foreign country, please contact our customer service department via phone 1-800-222-0169 or submit an Information Request form.

How do I contact Customer Service?

Can I buy replacement parts from you?

Replacement parts not carried by your pool dealer (such as o-rings, caps, control dials) can be obtained by calling us directly at 800-222-0169.

Where can I get a parts list?

Product diagrams and parts lists can be found in your instruction manual. You can also view this information on our site in the Manuals & Diagrams section.

What is the list price of your products?

We provide suggested retail prices to our distributors and dealers. However, we cannot mandate the actual retail price of our products. If you have a question on a specific product, please call Customer Service at 800-222-0169.

General Pool Issues

Pool Start-up & Winterizing

How do I start-up my pool every spring?

  • Circulate your pool water 24 hours per day until pool start-up is complete.
  • Make sure your pool is free of any existing algae. Use an algaecide if needed following manufacturer’s directions.
  • Make sure your fill water is not too high in metals. You may use a sequestering agent or metal out product at pool opening.
  • Balance your pool water. Take a sample to your local pool dealer or use a complete test kit that will test for important elements. Click here for water balance guidelines.
  • Establish a free chlorine residual by shocking the pool with a chlorine shock and begin your pool maintenance program.

What is the correct setting for my control dial?

Each product has a specific setting based on pool size, pump size, and pump run time. The proper dial setting is important for maintaining the correct chlorine level. See your manual or click here for directions on how to achieve the correct setting.

How should my King product be winterized?

  • Turn the pump off and turn the control dial all the way to the left.
  • Unscrew side drain valve to relieve pressure.
  • Remove cap.
  • Unscrew drain valve in back of in ground units or front of above ground units. Allow all water to drain.
  • Remove all chlorine or minerals from the unit and store or discard as directed.
  • Replace cap and drain valves loosely.

Operating Tips

How often should I shock my pool?

Shock the pool once a week during the swimming season or every other week during cooler weather.

What type of shock should I use?

Use a chlorine shock only at start-up. Use a non-chlorine shock or chlorine shock during the pool season. Follow the manufacturer’s directions for use.

What other chemicals or products should I use?

  • Add a stabilizer or conditioner to the pool at the beginning of the season if the stabilizer level is below 20ppm. This will prevent chlorine burn off. Follow the manufacturer’s directions.
  • If your pool is prone to algae, use a preventative like FROG® BAM™ 90-Day Algae Preventative.

How often should I run my pump?

NSPI standards call for a 1 to 1.5 turn over rate per day, meaning every gallon of water should travel through the pump 1 to 1.5 times per day. To calculate the proper pump run time for your pool based on general NSPI guidelines you will first need to know how many gallons of water your pool holds. With this information, you can then determine the proper pump run time for your pool.

Most pools run between 8 and 12 hours per day. Installing a timer can make life much easier and filtration time more consistent. Remember when your pump is running, you are continuously putting chlorine into the pool.

How do I replace and maintain my Cap O-Rings?

  • Hold the cap in front of you upside down with the o-ring groove facing up. Place one end of the o-ring into the cap groove at the point closet to you. Hold o-ring down with the thumb and forefinger of one hand.
  • Take hold of the far end of the o-ring with the thumb and index finger of the other hand. Roll o-ring slightly back towards you as you stretch the o-ring into the remainder of the cap groove.
  • Lubricate o-ring every time a bac pac or mineral reservoir is replaced. Use the silicone lubricant that came with your equipment. DO NOT USE petroleum-based lubricants, as these can damage o-rings.
  • Note: Instructions and pictures explaining this process can be found in your instruction manual or visit Manuals & Diagrams. If you need more silicone lubricant, please call 800-222-0169 to order.

How do I obtain a new instruction manual?

New instruction manuals may be downloaded from Manuals and Diagrams or you may call 1-800-222-0169 to have one sent to you via U.S. Mail.

How do I replace my control dial?

The in ground and above ground control dials are slightly different in their installation. Instructions and diagrams explaining how to replace a control dial can be found in your instruction manual or visit Manuals and Diagrams.

Troubleshooting

What is the best method to remove a tight cap?

  • Use the cap tool to loosen cap by hitting the handle counter clockwise. Note: A quick blunt hit from the palm of your open hand works best to loosen a tight cap.
  • Lubricate cap o-ring with silicone lubricant every time you replace a pac or refill the unit. Do not use petroleum based lubricants!

My cap is cracked. How do I replace it?

Call our customer service department at 800-222-0169 to place a warranty claim. We may direct you to your dealer for a replacement cap. Please provide the model number, serial number, date of purchase and exact description of the crack/problem.

What other equipment on my pool affects my King Technology product?

  • The pump: King Technology products work best with pumps rated between 20 and 80gpm.
  • The filter: If it is clogged, circulation through the King Technology product will be poor.
  • Return fittings: Back pressure may be too high or too low. Simply changing the return jet eyeball size can correct this.
  • An in-floor cleaner: These cause pressure spikes in the plumbing that could result in cap cracks or over-chlorination if not installed properly.

The control dial does not seem to impact my chlorine readings. What’s wrong?

There are many factors that impact chlorine output into the pool including weather, pool usage and pump run time. That means every year your dial setting may be different. See your manual or click here for directions on how to achieve the correct setting.

Can a bad or missing pressure relief valve cause over-chlorination?

The pressure relief valve burps any built up chlorine gas into the lines when the pump is off. A missing pressure relief valve in the bottom of the cycler increases the water level in the unit. This can lead to over-chlorination.

Will the size of the eyeballs at my return jets affect back pressure?

Yes, and the result can be over or under chlorination. Simply by going to a larger eyeball fitting in the return jet, you can reduce the back pressure, which reduces the water level in the Pac, which cuts down on chlorine output. This same logic applies to low back pressure and under chlorination. By using a smaller eyeball fitting at the return jet you increase back pressure raising the water level in the Pac, and increasing chlorine output.

Pool Water Chemistry

Chlorine and Bromine

Why do I continually experience high chlorine readings?

Because over chlorination has a number of possible causes, we have a separate section on our website to help pool owners with this issue. Please go to Common Pool Challenges – Over Chlorination.

Why do I continually experience low chlorine readings?

Because under chlorination has a number of possible causes, we have a separate section on our website to help pool owners with this issue. Please go to Common Pool Challenges – Under Chlorination.

What should my chlorine readings be?

NSPI standards for chlorine pools is 1-3ppm. When using minerals for sanitation, chlorine levels may be reduced to 0.5-1ppm.

How should I test for chlorine?

There are several test methods available through your local pool and spa dealer. These include drop tests or strips. Either method is fine as long as it measures the following four parameters: pH, total alkalinity, total chlorine and free chlorine.

Can I use bromine with your systems?

Bromine may be used with our Spa Frog Mineral Systems as this sanitizer works well with minerals in a hot water environment. It may also be used in our Perform-Max bulk feeders for swimming pools. At this time, we are not recommending the use of bromine with our Pool Frog or Instant Frog.

What's the difference between "total" chlorine and "free" chlorine?

Total chlorine is just as it sounds, the total amount of chlorine in the water. However when chlorine binds up with contaminants it forms a compound called “chloramines” that are no longer effective sanitizers and need to be removed through shocking. The chlorine that is still “good” to keep working is the free chlorine. If directions call for maintaining a 1ppm chlorine level, always make sure that matches your free chlorine reading.

My test strips show no chlorine reading even after shocking. Why?

Test kits are susceptible to bleaching in high concentrations of chlorine such as after shocking. Wait 24 hours after shocking and test again.

My pool has a heavy chlorine smell. Does this mean I have too much chlorine in the pool?

No, it means you have too many “chloramines” in the pool. This is chlorine that has already bound up with contaminants in the water and is no longer an effective sanitizer. Shock the pool to remove the chloramines and your odor will go away.

What are common causes of high chlorine demand?

Weather and use are the two biggest demands on chlorine. For pools or spas that are uncovered and outdoors, airborne particles, leaves and other contaminants can enter and consume chlorine. Hot weather increases water temperature, which will consume chlorine at a faster rate. Finally the more people in the water, the more contaminants there are for the chlorine to remove.

Pool Water Balancing

Do you have recommended water balance guidelines?

The National Spa and Pool Institute offers balancing guidelines for standard chlorine pools. When using the FROG Mineral Purifiers, adjust the guidelines accordingly. Click here for a comparison chart of these water balance guidelines.

What kind of test kit do you recommend?

There are several test methods available through your local pool and spa dealer. These include drop tests or strips. Either method is fine as long as it measures the following four parameters: pH, total alkalinity, total chlorine (or bromine) and free chlorine (or bromine).

Should my pool store test my water?

It’s always a good idea to have your pool store fully test your water once you have completed your pool opening process to make sure everything is in line for a great summer. If you experience any difficulties with balancing or sanitizing, have your pool store test the water and give you an analysis of what needs to be done to correct the situation.

My pool's pH is hard to control. Why?

Everything that enters your pool has a pH that can raise or lower the total pH of the pool. The following is a list of possible culprits that could be giving you a difficult time in maintaining pH between the desired range of 7.2 and 7.8.
  • Tap water, depending on the area of the country, can either have a low or high pH
  • Overestimating the amount of pH Decreaser or pH Increaser needed is often the problem
  • Using chlorine tablets (Trichlor), or bromine tend to lower pH over time, while using shocks like Calcium Hypochlorite or Lithium Hypochlorite may raise the pH over time.
  • High bather loads will tend to lower pH.
  • Swimmer wastes, such as perspiration, urine, saliva and other body oils will also lower pH.
  • A high alkalinity reading will raise the pH.
  • Dirt, debris or leaves that blow into the pool as well as rain that is often acidic will lower pH.

What's the difference between pH and alkalinity?

pH is the abbreviation for “potential hydrogen” and the reading indicates the concentration of hydrogen ions in the water. Basically, it is the measure of how acidic or basic (alkaline) the water is.

Total alkalinity is the measure of how stable the pH is. It measures the pool water’s buffering capacity to resist pH changes. Without control of the total alkalinity, the pH will rise and fall abruptly.

What impact do weather conditions have on my pool?

Weather affects the chlorine level in the pool as well as the pH. Hot weather will increase the water temperature, which causes the chlorine to be consumed more quickly. Cool weather will result in no chlorine demand. Your sanitizing unit may need to be turned down to avoid too much chlorine entering the pool when very little is needed. Rain is often acidic which can drive your pH down. Always check the water balance after it rains.

What is calcium hardness?

Calcium Hardness (or Total Hardness), as the name implies, refers to the hardness of the water, measuring the amount of mainly calcium and also other minerals. Swimming pools require hard water – defined as water with more than 100 ppm of hardness ions. Like pH and alkalinity, calcium hardness affects the tendency of pool water to be corrosive when it is low and scale forming when it is high. Generally, calcium hardness levels should be kept between 200 and 400 ppm.

Why should I use clear pool aids, such as clarifiers?

If the water is hazy or you can’t see to the bottom of the pool or spa, a shock treatment usually will clear it up. If this persists or the shock is not enough, clarifiers or flocculants may be used.

Should I be concerned about landscaping around my pool?

Yes. Landscaping chemicals often contain nitrates that consume chlorine and make it difficult to maintain the proper sanitation levels. Try to cover the pool when using fertilizers and keep trees or shrubs that lose their leaves as far from the pool as possible.

Algae, Cloudy Water, Colored Water

What is algae?

Algae is one of the most persistent forms of plant life. Algae common to pools include green, yellow, black or pink slime. It can be free floating in the water or it can cling to walls, floor and equipment. Nourished by sunlight and heat, algae thrives in water with a high pH level and water with a high nitrogen or phosphate level.

How did I get algae?

Insufficient sanitizer levels are the main cause but improper water balance and poor circulation can attribute to algae as well.

How do I get rid of algae?

Run filtration continuously while adding a chlorine shock and brushing the walls of the pool and vacuuming. Clean and backwash filter every day until clarity returns. An algaecide, such as FROG® BAM™, may also be used with the same brushing and vacuuming routine.

Why did my pool water turn cloudy?

Cloudy water is due to a build up of contaminants from body oils, cosmetics, etc due to a dirty filter, high bather load, drop in sanitizer level or the water being out of balance. Use a clarifier or shock to remove the contaminants and correct any of the possible reasons to prevent it’s reoccurrence. Click here for water balance guidelines.

What causes colored water?

Colored water results either from algae blooming or the oxidation of minerals in the water. Algae comes in a variety of colors and can be found on the surface of the water or the pool itself. The more likely reason occurs after shocking a freshly filled pool that is full of natural minerals like iron, copper or magnesium. The shock oxidizes the metals causing the discoloration of brown, green or red.

Pool Filtration

How does the filter affect water quality?

The filter not only removes impurities from the water but it is responsible for proper water flow throughout the pool. If the filter is dirty, it cannot do it’s job. If the pressure gauge on the filter is more than 10 pounds above its normal operating pressure or if water flow out of the return jets is sluggish (i.e. two-thirds of its normal force), your filter is probably dirty and should be cleaned.

Other filter issues to watch for include:

  • Channeling in sand filters caused by dirty sand contaminated with oils.
  • Backwash valves not operating properly; leaking cloudy water through the returns after backwashing the pool.
  • Rips in the DE support fabric, which results in DE being put into the pool water.
  • If the cartridge is torn, debris particles are not stopped by the filter and reenter the pool.
  • The hair and lint strainer is filled debris, reducing circulation rate.
  • The skimmer basket is filled with leaves or other debris, reducing circulation.
  • A suction side leak causes air to enter the pump and filter, resulting in poor circulation that could result in cloudy water.

Installation

What tools are needed?

A Phillips screwdriver, a pipe wrench and tape measure. (In-line installations also require a hacksaw)

Are there any recommended materials that are not included with my Frog system?

A check valve is recommended to prevent chlorinated water from backing up into the heater when the pump is off. Off-line models will also require a drill.

Can I install an off-line unit in-line?

No. The off-line unit is not designed to be installed in-line and will not function correctly.

Can I install an above ground unit on an in ground pool?

Under most circumstances we recommend that an AG not be installed on an IG pool.

Can I use Teflon tape on the pipe threads?

Teflon tape may be used only on the threaded end of the hose adapters on above ground installations. Pipe thread sealant should be used on all in ground installations.

How far should the cycler be installed from the heater?

In most installations, the space is tight. Install as far as possible (ideal is 3’).

What role does a check valve play?

The check valve can be used as an added safety feature to protect the heater from chlorine backwash when the pump turns off.

What should my back pressure be?

Ideal back pressure is from 3 to 8 psi.

What is involved in a special installation?

A by-pass should be considered which directs the water off the main line to reduce flow through the unit. Consult your manual for additional instructions.

When would a special installation be required?

Special installations may be required when water flow is higher than 80gpm, an in-floor cleaner is installed, the pool and spa share common equipment, or solar heating is present. Special features put a lot of stress on the sanitation unit. When they turn on, they create a spike in the pressure, which causes a force of water to shoot up higher than normal inside the sanitation unit; therefore a special installation is recommended.

Minerals In Your Pool

What minerals are in your system and how do they work?

Silver and limestone. The silver destroys bacteria and the limestone absorbs acids from chlorine and shocks helping to maintain a neutral pH.

How long have minerals been used to keep water clean?

Minerals have been used for centuries. The Romans put silver coins in urns to help maintain water clarity longer. In more recent times, minerals are used every day in the medical industry with tremendous results. Some of these same minerals, like silver, are found in the Frog products.

How long will the minerals last?

In our pool products the minerals will last six months. Once activated by water, the minerals are effective for only six months and may not be reused the following season.

How do the minerals enter the water?

The minerals enter the water at a low parts per billion level through a controlled release system that prevents over-dosing.

Do the minerals contain any potentially harmful metals?

No. Our minerals do not have any known harmful affects.

Will the minerals really allow me to cut my chlorine usage by 50%?

Yes, under most circumstances the average pool owner will be able to lower their chlorine level to 0.5-1ppm, which is up to 50%* less than most pools.

*Compared to the minimum EPA recommended chlorine level of 1.0 ppm for a stabilized swimming pool.

Can I use only the minerals and not the Chlorine Bac Pac?

Yes, but you do need to use an alternative source of chlorine in the pool at all times. Most methods for adding chlorine will not be as precise as the Bac Pac so your chlorine levels may be higher than 0.5-1ppm. Set the dial on maximum if using minerals only.

Do the minerals have a "shelf life"?

No, until the minerals are wetted, they will not expire; store in a dry location.

Pool Product Information

POOL FROG®

Why should I use the POOL FROG® System?

Less work. Less chlorine. The Pool Frog system offers innovative mineral Technology for pool care. With Pool Frog, water will look and feel better without a lot of work or chemicals. This system controls bacteria and prevents algae growth using a combination of minerals and reduced chlorine levels. The end result is softer water that has an added sparkle.

What are the four parts to the POOL FROG® System?

The POOL FROG® System is 4 parts in one. First, the POOL FROG Cycler serves as a “Water Treatment Center” and controls the flow of water. Second, the POOL FROG Mineral Reservoir, the essential part of the system, is placed inside the Cycler and holds one season’s worth of minerals. Third, a Chlorine Bac Pac is placed inside the POOL FROG Mineral Reservoir. Fourth, your pool can receive guaranteed algae protection for 90 days by using FROG® BAM™.

How often will the Chlorine Bac Pac need to be replaced?

For in ground pools, the Chlorine Bac Pac should last 7 to 10 days. For above ground pools, 2-3 weeks. Actual times will vary depending on pool size, pump size and run time, number of swimmers, water and air temperatures.

Can I use only the Mineral Reservoir and not the Chlorine Bac Pacs?

Yes, but a chlorine residual of 0.5 to 1ppm must be maintained by using another means of chlorine support such as floater, chlorinator, or hand feeding. Set the control dial to maximum if using POOL FROG® this way.

Can I use bromine with the POOL FROG® System?

We cannot recommend bromine support because the POOL FROG will be EPA registered for use with chlorine only.

Can the POOL FROG® System be used with an ionizer?

No, there is no need to duplicate the mineral content in the water (especially silver). The potential for over-dosing could lead to problems.

Can I cut the Bac Pac open when it's empty and refill it with bulk chlorine?

You should not attempt to convert the POOL FROG® System into a bulk feeder for a number of reasons. The cycler will experience a loss of control, which could result in over chlorination, and more importantly the warranty would be void for not using as directed.

Can the POOL FROG® System be used with an Ozone System or Salt Chlorine Generator?

The POOL FROG, when used as a complete system with periodic shocking, offers complete pool care in one complete unit. Some builders promote the addition of other systems to compliment the POOL FROG, such as Ozone Systems or Salt Chlorine Generators. Both of these systems are compatible with the POOL FROG. Ozone acts as a shocking mechanism reducing the need for shock. We still require a low-level chlorine residual in the pool at all times. Salt Chlorine Generators would eliminate the need for POOL FROG Chlorine Bac Pacs. The Salt Chlorine Generator should be adjusted down to maintain a lower level of chlorine in the pool.

Why won't the tablets in my Bac Pac dissolve?

The most common cause is that the chlorine tablets have not fallen down into the area where the water flows through. Shake the pac to make the tablets fall into place. Low back pressure may also be the reason. By reducing the size of the eyeball fitting in the return will correct this. Please visit Under-Chlorination if problem persists.

What is the warranty coverage?

The POOL FROG® has a limited 2-year warranty, which can be extended to ten years if the warranty card is returned or submitted online within 60 days of installation. Click here to register your product online. For full warranty details, see the back of your instruction manual.

Can I convert from Baquacil or Biguanide to POOL FROG®?

Yes, but first you must convert the pool to a chlorine pool. Many pool dealers sell kits to convert pools to chlorine.

FROG® BAM™

Why should I use FROG® BAM™?

Algae are a pool’s worse nightmare. Even with a great water care system like the POOL FROG®, those steaming summer days, poor circulation pockets or accidental drops in chlorine levels could cause what no pool owner ever asks for. How can you guarantee that algae won’t ruin your summer this year? With FROG® BAM™!

How does it work?

It’s so easy; just follow our 90/90 rule. Insert FROG® BAM™ into the into the Mineral Reservoir, set your control dial to maximum and run your pump for 90 minutes, allowing BAM to circulate in your pool water. After 90 minutes, remove the BAM cartridge and discard. Put the chlorine Bac Pac back in the Mineral Reservoir. That’s all you need to do. Your pool is now protected from algae for 90 days!

What are the active ingredients in FROG® BAM™?

The main active ingredient is copper. Unlike many algaecides FROG BAM uses a very low level of copper, just 3%, and it stays in suspension for 90 days!

Could the copper in FROG® BAM™ stain my pool?

FROG® BAM™ will not stain if used as directed. Thousands of customers have used it with great results.

INSTANT FROG®

What is the INSTANT FROG®?

Mineral pool care…instantly. All the same great mineral benefits as POOL FROG® that go to work as soon as you place it in your skimmer basket. Less chlorine, less work and better water quality.

Is INSTANT FROG® for everyone?

No, INSTANT FROG is designed for existing in ground pools up to 30,000 gallons. It will not work on above ground pools.

What's in INSTANT FROG®?

INSTANT FROG contains the same innovative mineral technology that is used in our POOL FROG® System. Silver, zinc and limestone.

How long does INSTANT FROG® last?

Six months. Simply set the easy reminder dial to six months from the date of purchase and let INSTANT FROG sit in your skimmer.

New Water®

What is the New Water® pool care system?

New Water is a no touch, no smell, no hassle chlorine system. The New Water Cycler’s erosion technology limits the chlorine exposure to water allowing for more uniform output that uses less.

How long will the pre-filled chlorine pacs last?

The chlorine pacs will last 2-4 weeks on average.

What is the warranty coverage?

The New Water® System carries a limited 1-year warranty. For additional details see the back of your Instruction Manual.

Perform-Max™

What is the Perform-Max™ chemical feeder system?

The Perform-Max chemical feed system by Sani King offers the best in bulk feeding and the versatility of using chlorine or bromine.

Why is the erosion design of the Perform-Max™ more efficient?

The Perform-Max erodes rather than soaks chemical for a more even, consistent output. This combined with a multiple setting control dial allows for precise adjustability.

Aqua Smarte, Sparco & Prevail Systems

I have a cycler or feeder that looks like one of yours. How do I know which one it is?

Aqua Smarte, Sparco and Prevail are private labels of our POOL FROG® and New Water® products. Visit Other Brands for more details.

General Spa Issues

Spa Start-up

How do I get started?

  • Run filtration system a minimum of three hours a day.
  • Clean or replace filter cartridge when dirty.
  • Balance your water. Click here for spa water balance guidelines.
  • Establish a free bromine or chlorine level of 1-2 ppm by shocking the spa.

How often should I drain and refill my spa?

Drain and refill the spa every four months, which is when we recommend replacing your spa mineral product.

How often should I shock my spa?

Shock the spa with a chlorine or non-chlorine shock once a week or if the water looks hazy.

How long should I run my pump?

Pump run time will vary based on a number of factors. Consult with your spa dealer. Your filtration system should run a minimum of three hours a day.

Spa Water Chemistry

Bromine & Chlorine

Why does King Technology recommend bromine over chlorine?

Bromine is the leading spa sanitizer. We believe bromine has a number of benefits over chlorine. It dissolves slower in hot water; it’s less odorous and less corrosive over time. Chlorine is however, compatible with our SPA FROG® minerals should you prefer to use chlorine.

What should my bromine or chlorine level be?

You should maintain at least a 1 ppm residual of bromine or chlorine when using FROG minerals or 2-4 ppm as a stand-alone sanitizer.

How should I test my bromine or chlorine levels?

Most test kits found at your local dealer will test for chlorine or bromine as well as pH and total alkalinity.
If you are experiencing water chemistry issues, you may need to bring a water sample into your spa dealer for additional analyses.

Why does my spa have a strong chlorine smell?

Strong, smelly chlorine odor means you have chloramines, organic by products of chlorine oxidizing sweat, urine and other contaminants. Ridding the spa of chloramines demands shock treatment. (either chlorine or non-chlorine)

Spa Filtration

Can filter or circulation problems contribute to water quality problems?

Yes, filters and circulation issues can lead to several water chemistry issues such as cloudy or hazy water. Make sure your pump run time is at least 3 hours a day and your filter is clean and in good working condition.

How will bather load impact my spa?

The number of people in a spa has a huge effect on spa sanitation. For example, four people in an average spa demand the same sanitation level of 200-300 people in an average home swimming pool.

Spa Water Balancing

Do you have recommended water balance guidelines?

What type of test kit do you recommend?

Standard test kits available from your spa dealer will work fine. If you are experiencing water chemistry issues, you may need to bring a water sample into your spa dealer for additional analyses.

Should my spa dealer test my water?

It’s always a good idea to have your spa dealer fully test your water once you have completed your start-up process to make sure everything is in line. If you experience any difficulties with balancing or sanitizing, have your dealer test the water and give you an analysis of what needs to be done to correct the situation.

My pH is hard to maintain. Why?

Everything that enters your spa has a pH that can raise or lower the total pH of the spa. The following is a list of possible culprits that could be giving you a difficult time in maintaining pH between the desired range of 7.2 and 7.8.
  • Tap water, depending on the area of the country, can either have a low or high pH
  • Overestimating the amount of pH Decreaser or pH Increaser needed is often the problem
  • Using bromine or chlorine tends to lower pH over time, while using shocks like Calcium Hypochlorite or Lithium Hypochlorite may raise the pH over time.
  • High bather loads will tend to lower pH.
  • Swimmer wastes, such as perspiration, urine, saliva and other body oils will also lower pH.
  • A high alkalinity reading will raise the pH.
  • Dirt, debris or leaves that blow into the pool as well as rain that is often acidic will lower pH.

What's the difference between pH and Alkalinity?

pH is the abbreviation for “potential hydrogen” and the reading indicates the concentration of hydrogen ions in the water. Basically, it is the measure of how acidic or basic (alkaline) the water is.

Total alkalinity is the measure of how stable the pH is. It measures the pool water’s buffering capacity to resist pH changes. Without control of the total alkalinity, the pH will rise and fall abruptly.

What is calcium hardness?

Calcium Hardness (or Total Hardness), as the name implies, refers to the hardness of the water, measuring the amount of mainly calcium and also other minerals. Swimming pools require hard water – defined as water with more than 100 ppm of hardness ions.

Like pH and alkalinity, calcium hardness affects the tendency of pool water to be corrosive when it is low and scale forming when it is high. Generally, calcium hardness levels should be kept between 200 and 400 ppm.

When should I use clear water aids, such as clarifiers?

Whenever you water looks hazy or cloudy, it is full of various particles that clarifiers bind together so they are large enough to be removed by your filter. Shocking the spa can also take care of this process.

Does it make a difference if my water is from a well, city or soft water system?

Yes. Water supplies contain different levels of natural minerals like iron, copper or magnesium. These minerals must be removed from the water with a Metal Out or Sequestering Agent (see your dealer) to ensure easier balancing and proper sanitation. If using our FROG® Mineral products, make sure you remove the natural water minerals at pool opening before you use the special FROG® minerals.

Other Spa Chemistry Issues

What causes cloudy water / haze?

  • Your sanitizer level could be low.
  • The pH could be high.
  • Your filter might be dirty.
  • You may need to increase your pump run time.

Why do I have foam?

The biggest culprit is detergent residue on swimming suits, but foaming can also be caused by cosmetics, sun tan lotion, body oils or other organic materials. Some tile and vinyl cleaners may also cause foaming. High pH is another cause. Use a defoamer.

Why is my water discolored?

When the water changes color it’s usually due to the presence of metals from fill water. Iron with a rusty look or copper with a greenish, bluish appearance are common. Test for calcium hardness. Consult with your spa dealer regarding s sequestering agents or other options to resolve the problem.

My spa has a strong chlorine odor. Why?

Strong, smelly chlorine odor means you have chloramines, organic by products of chlorine oxidizing sweat, urine and other contaminates. Ridding the spa of chloramines requires a shock treatment. (either chlorine or non-chlorine)

Minerals In Your Spa

What minerals are in your system and how do they work?

Silver and limestone. The silver eliminates bacteria, and the limestone absorbs acids helping to maintain a neutral pH.

How long have minerals been used to keep water clean?

Minerals have been used for centuries. The Romans put silver coins in urns to help maintain water clarity longer. In more recent times, minerals are used every day in the medical industry with tremendous results. Some of these same minerals like silver are found in the SPA FROG® products.

How long will the minerals last?

The SPA FROG® is designed to last 4 months. Simply replace every four months when you drain and fill your spa.

How do the minerals enter the water?

The minerals enter the water through a slow release process controlled by the flow of water into the Spa Frog.

Do the minerals contain any potentially harmful metals?

No. Our minerals do not have any known harmful effects.

Will the minerals really allow me to cut bromine levels by 50%*?

Yes, under most circumstances the average spa owner will be able to lower their bromine or chlorine levels to 1 ppm.

*Based on the minimum ANSI recommendation of 2.0 ppm. This is a 50% reduction.

Spa Product Information

SPA FROG® For Use In Filter Core

What are the benefits of this SPA FROG® product?

  • Less chemical use
  • Crystal clear water
  • A soft, soothing feel
  • Set it and forget it ease
  • Relaxation and peace of mind
  • The SPA FROG® Filter System was the 1st generation of product in our SPA FROG® Family. It's designed to fit in your spa filter, filter well or skimmer tray.

How long does it last?

The SPA FROG® is designed to last 4 months. Simply replace every four months when you drain and fill your spa.

Can I really cut my bromine levels by 50%*?

Yes, under most circumstances the average spa owner will be able to lower their bromine or chlorine levels to 1ppm.

*Based on the minimum ANSI recommendation of 2.0 ppm, this is a 50% reduction.

Why does King Technology recommend bromine over chlorine?

Bromine is the leading spa sanitizer. We believe bromine has a number of benefits over chlorine. It dissolves slower in hot water; it’s less odorous and less corrosive over time. Chlorine is however, compatible with our SPA FROG® minerals should you prefer to use chlorine.

How do I install this SPA FROG® product?

  • Set the reminder dial to 4 months from the date of installation.
  • Place the SPA FROG in one of the following locations:
    • Inside the filter cartridge
    • Inside the filter well
    • Inside the skimmer tray

SPA FROG® Floating System

What are the benefits of the SPA FROG® Floating System?

  • Less chemical use
  • Crystal clear water
  • A soft, soothing feel
  • Set it and forget it ease
  • Relaxation and peace of mind.
  • The SPA FROG® Floating System provides ease and simplicity that floats in the spa. This unit offers a complete mineral and bromine system in one easy to use floater. The blue mineral cartridges last 4 months and can be replaced by simply snapping it out of the floater and replacing.
  • The yellow bromine cartridge allows you to maintain a 1-2ppm residual of bromine in your spa, which is 50% to 80% lower than standard bromine spas. Simply replace when empty - approximately every 2-4 weeks.
  • The SPA FROG® Floating System transforms your spa into the perfect environment for soothing relaxation. Feel the aches and pains melt away.

How long do the mineral and bromine cartridges last?

The mineral cartridge lasts four months. The bromine cartridge lasts approximately 2-4 weeks.

Can I really cut my bromine use to 1-2 ppm?

Yes, under most circumstances the average pool owner will be able to lower their bromine levels to 1-2 ppm.

Why does King Technology recommend bromine over chlorine?

Bromine is the leading spa sanitizer. We believe bromine has a number of benefits over chlorine. It dissolves slower in hot water; it’s less odorous and less corrosive over time. Chlorine is however, compatible with our SPA FROG® minerals should you prefer to use chlorine.

SPA FROG® In-line System

What is the SPA FROG® In-line System?

The Spa Frog In-line System, with its patented design, is built right into the spa for easy top loading of the mineral and bromine cartridges. Simply open the cap, pull up the holder and snap in the cartridges. Finally, spa care with sophistication and unparalleled ease

How long do the mineral and bromine cartridges last?

The mineral cartridge lasts four months. The bromine cartridge lasts approximately 2-4 weeks.

Can I really cut my bromine to 1-2 ppm?

Yes, under most circumstances the average pool owner will be able to lower their bromine levels to 1-2 ppm.

Which Spa manufacturers are including the SPA FROG® In-line System with their spas?

Several manufacturers are evaluating this product. Contact your spa dealer to request the SPA FROG® Inline System with your new spa.

Sani King Spa Feeder

What is the Sani King Spa Feeder?

The Sani King Spa Feeder is the only automatic chemical feeder designed especially for spas and hot tubs. It's adjustable, and easy to install, use, and maintain.