Troubleshooting FROG spa water treatment questions

Troubleshooting Assistance for Spas

If you've already checked out the troubleshooting and FAQs in the Information Station but need further assistance, use the form below to submit questions or comments regarding common water quality problems such as over or under chlorination, algae, discolored or cloudy water, and other operational issues with our products. Although you may not have all the information requested, please try to give us as much detail as possible. The more we know, the better we will be able to help.

Fields marked in red are required. Please review our Privacy Policy if you have concerns about forms with required fields.


Please tell us how to contact you so that we can help:
Name:
Address:
City:
State / Province:
Zip / Postal Code:
Country:
Daytime Phone:
E-mail:

Now we'll need some basic information about your spa:
Type:
Manufacturer:
Size:
Daily Filter Time:
Filter Type:
Bather Load:
On average,
use it
How often do you shock your spa?

What products are you using? Model numbers are found on the front labels of pool products
Product Name:
Bromine Cartridge Setting:
How long does your bromine cartridge typically last?


Water balance: If your water has been tested recently, please provide the following:
Free Bromine:
pH:
Total Alkalinity:
Calcium Hardness:
Total Dissolved Solids:
How were these readings obtained?

Please describe the problem: