Troubleshooting FROG pool water treatment questions

Troubleshooting Assistance for Pools

If you've already checked out the troubleshooting and FAQs in the Information Station but need further assistance, use the form below to submit questions or comments regarding common water quality problems such as over or under chlorination, algae, discolored or cloudy water, and other operational issues with our products. Although you may not have all the information requested, please try to give us as much detail as possible. The more we know, the better we will be able to help.

Fields marked in red are required. Please review our Privacy Policy if you have concerns about forms with required fields.


Please tell us how to contact you so that we can help:
Name:
Address:
City:
State / Province:
Zip / Postal Code:
Country:
Daytime Phone:
E-mail:

Now we'll need some basic information about your pool or spa:
Type:
Size:	(in gallons) click here for formula
Pump Run Time:	(in hours)
Filter Type:
Is there a heater installed? Yes No
Bather Load:
On average,
use it
How often do you shock your pool?

What products are you using? Model numbers are found on the front labels of pool products
Product Brand Name:
Product Model Number:
Control Dial Setting: (If applicable)

Water balance: If your water has been tested recently, please provide the following:
Free Chlorine:
Total Chlorine:
pH:
Total Alkalinity:
Calcium Hardness:
Stabilizer/Cyanuric Acid:
How were these readings obtained?

Please describe the problem: